Rent arrears and recovery policy
Monitoring and reporting, how we use your information
On a weekly basis, we will monitor the level of rent arrears by area, across the borough.
On a quarterly basis we will record the level of rent arrears and recovery action on our performance management system. This information will be shared with elected members and tenants.
We will benchmark our rent performance against comparable organisations, using the information to analyse and reflect on our own performance. Following review, service improvements will be implemented to improve our processes and performance.
We will monitor the number of tenancies brought to an end though eviction for non-payment of rent.
Use of your information
A customer focused response
At Hinckley & Bosworth Borough Council we aim to offer a customer focused response which takes into account the personal circumstances and requirements of the tenant.
In order to provide the best support possible to all our new tenants, upon commencement of any new tenancy, or throughout the tenancy when identified to be necessary, we will request consent to share information as necessary to other partners, such as the Department of Work and Pensions.
In order for us to provide you with the most appropriate service to your needs, Hinckley & Bosworth Borough council collect, store and use personal information.
Any photographs that we take of you or members of your household will not be shared with any third party without your consent, unless we are required to share such photographs by law.
All information will be held in compliance with relevant data protection legislation and where necessary, no information will be held any longer than necessary.
Last updated: 16/01/2024 08:37
