Online services unavailable

Due to annual billing, business rates online services will be unavailable 17 to 24 February. Council tax and benefits online services will be unavailable 20 to 24 February. Sorry for any inconvenience

Help whilst away from home

When we can help

Normally, housing benefit and council tax support can only be paid if you are actually living in the property for which you are claiming benefit.

We may still be able to pay housing benefit and council tax support if you leave your home and you still have a rental and/or council tax liability for the property. However, you must have an intention to return to the home.

During the time that you are away from the property, you cannot let or sublet your home.

Different help is available depending on whether you are:

  • Absent from home and in Great Britain
  • Absent from home and outside of Great Britain

Last updated: ‎28/01/2025 09:55