My benefits help

I can’t view my letter, what do I do?

 You will need to add the benefits claim reference number to your online revenues and benefits account, if you haven't already.

After signing in scroll down to Add services and click Council tax, housing benefits, business rates and landlord service.

On the next page, click either of the Add service buttons.

You then need to ensure Benefits online is selected and click Continue.

Enter your benefits claim reference number in the Account Reference Number box and once again, press Continue.

You then have two choices.

If you click Continue, you’ll be asked a series of security questions and if you answer enough of them correctly, your claim reference number will be added to your account.

Alternatively, you can click I have been sent a PIN letter. This will probably be quicker if you’ve got a pin letter to hand that we've sent you.

If you are unsuccessful with the security questions, you can select I would like to be sent a PIN letter and Continue. We will then send a pin letter through the post.

Once your benefits claim reference number has been added to your online account, you then have the option to go paperless or back to My accounts.

I've added my benefits claim reference number to my revenues an benefits online account, but I still can’t see my letter, what do I do?

 After signing in scroll down to, underneath My services and My council tax, my business rates, my benefits and landlord services, find the box relating to your benefits account and click View your benefits.

Click on the Correspondence tab. (If nothing appears below try changing the dropdown box from Issued within the last month to All issued).
 
Scroll down to the letter you wish to view and click View (which is in the Action column).

Your letter will then be downloaded. Depending on your browser and your settings, it will either appear right away or you might need to click on a download icon.

I'm still having problems viewing my letter, what can I do?

Although the Revenues and Benefits My services website is designed to run on various devices and browsers, with various settings, it might be worthwhile signing in on another device or on another browser. Sometimes this can be useful to try if you're still having problems.

Last updated: 26/11/2024 11:07