Lost and damaged bin or bag

Replace a lost or damaged bin or bag

To request a replacement bin or bag please use the form below.

Damaged bin or bag

We will repair or replace free of charge any bins, lids, bin wheels or bags that are damaged through reasonable wear and tear or which our crew has damaged. If you accidentally damage your bin, a £45 charge will apply.

Once you have requested a replacement, please leave your damaged bin out for collection by 7am on the next working day. We will then collect your damaged bin within five working days.

Lost or stolen bin or bag

We will replace one lost or stolen bin free of charge in a five-year period provided you give us a crime reference number. If a bin is lost or stolen from your property again or you do not have a crime reference number, a £45 charge will apply.

Lost or stolen bags are replaced free of charge.

Request a bin or bag?

What is the charge for?

The £45 charge is for replacement and delivery. This can be paid by debit or credit card when you request your replacement bin.

Replacing bins and bags

We aim to replace your bin or bag within five working days. If we are replacing your garden waste bin, we will send you a new sticker.

Preventing your bins and bags from going missing

To prevent loss or theft, please return your bins/bags to a secure place after collection.

Getting a crime reference number

Report stolen bins to Leicestershire Police by telephone on 101, you will be given a crime reference number. Provide this number to us when reporting your stolen bin.

Who owns the bins?

All bins remain the property of Hinckley & Bosworth Borough Council at all times.