My council tax help

I can’t view my bill, what do I do?

You will need to add the account reference number to your online revenues and benefits account if you haven't already.

After signing in scroll down to Add services and click Council tax, housing benefits, business rates and landlord service.

On the next page, click either of the Add service buttons.

You then need to ensure Council tax online is selected and click Continue.

Enter your council tax account reference number in the Account reference number box and once again, press Continue.

You then have two choices.

If you click Continue, you’ll be asked a series of security questions and if you answer enough of them correctly your account reference number will be added to your account.

Alternatively, you can click I have been sent a PIN letter. This will probably be quicker if you’ve got a pin letter to hand that we've sent you.

If you are unsuccessful with the security questions, you can select I would like to be sent a PIN letter and Continue. We will then send a pin letter through the post.

Once your council tax account reference has been added to your online account, you then have the option to go paperless or back to My accounts.

I've added my council tax reference number to my revenues and benefits online account, but I still can’t see my bill

After signing in, scroll down to, underneath My services and My council tax, my business rates, my benefits and landlord services, find the box relating to your council tax account and click View your council tax.

Click on the Correspondence tab. (If nothing appears below, try changing the dropdown box from Issued within the last month to All issued).

Scroll down to the bill you wish to view and click View (which is in the Action column).

Your bill will then be downloaded. Depending on your browser and your settings, it will either appear right away or you might need to click on a download icon.

I'm still having problems viewing my bill, what can I do?

Although the Revenues and Benefits My services website is designed to run on various devices and browsers, try signing in on another device or use a different browser. Sometimes this can be useful to try if you're still having problems.

Last updated: 26/11/2024 15:15