Once you have your decision
What to do next
Universal credit
Understanding your letter
If you do not understand your universal credit award letter, please contact your case manager (the person you see at the job centre). You will need to send them a journal message with the subject 'payments'.
Universal credit appeals and reconsiderations
If you disagree with your decision, you can ask for it to be looked at again - this is called ‘mandatory reconsideration’:
Universal credit – other financial support
If you receive universal credit but are still struggling to pay your bills, you can apply for other financial support:
Housing benefit and council tax support
Understanding your letters
Information that will help you understand the words that we have used in your housing benefit and council tax support letters (for example, applicable amount, non-dependant deduction, notional income from capital):
Appealing your council tax/benefits decision
If you are not happy with the decision, you can ask us to look at it again or appeal to an independent tribunal:
- Housing benefit appeals and disputes
- Council tax support appeals and disputes
- Second adult rebate appeals and disputes
Discretionary housing payments
You can apply for extra help towards your rent if you are already in receipt of housing benefit but are in severe financial hardship:
Discretionary discount fund
You can apply for extra help towards your council tax if you are already in receipt of council tax support but are in severe financial hardship:
