Tenants' satisfaction survey results revealed 

The survey, mandated by the Regulator of Social Housing, aimed to gather feedback from tenants about their homes and the services provided by the council as a social landlord, with a focus on understanding residents’ views on the service they experience as council tenants. 

Surveys were conducted independently on the council’s behalf by Housemark, who spoke to more than 550 tenants, with 82.5% of tenants reporting they are satisfied with the council’s housing service. 

It also found that among tenants: 

• 89.4% are satisfied with the safety and security of their home 
• 79.9% are satisfied with their last repair carried out 
• 80.7% are satisfied with the time taken to complete their latest repair 
• 81.5% are satisfied that their home is well maintained 

Whilst benchmarking data suggests the council is performing better than other housing providers across all categories, there is room for improvement in some areas. While 87.5% of tenants agree that Hinckley & Bosworth Borough Council treats them fairly and with respect, tenants are somewhat dissatisfied with the council’s approach to complaint handling, with only 46.5% of tenants stating they were satisfied. 

Executive Member for Housing at the Borough Council, Councillor Michael Mullaney said:

We are working hard to improve our housing service. It’s good to see the overall satisfaction in the service is good, but we want to do better. The survey results show what areas we need to improve upon. 

I would like to thank our tenants for getting involved in this survey and for this valuable feedback. It is only by listening to their views and working together that we can improve our services.